Just a simple yet Important Feedback Please!
Dear Support and Product Team,
First of all Greetings, and a Belated Happy and Prosperous New Year 2022.
You have a super program here and I have been using it for so many years, and you are growing from strength to strength.
I had a simple feedback which may help you as well as the Customer in a basic way but also add value to the experience.
As you have in your system the Program automatically detects any updates that are required on the PC / Operating System it is installed on and you have a small pop up that comes up whenever there in an update needed for that PC.
I had this in mind but never thought of sending a feedback. Maybe you may appreciate it or like it or you may not but I found it as a constructive feedback that may help customer experience and also help you.
I am working on a Windows 7 Professional, 64 Bit Operating System with an AMD Processor. When your updates pop up they stay there and come back the next day or whenever we restart the system after downloading and installing the updates if required. Those that were not required to update still come up in the next days pop up.
Let me give you and example: Today I have an update for Skype, and Team viewer 32 Bit. I download and update the Skype update as it is required by me but as my system is a 64 Bit Operating system, I don't need to update the Team viewer 32 Bit update. Same happens with many other programs that have both 32 Bit and 64 Bit Updates. So when I finish downloading the Skype Update today and restart my PC it is evident that the update pop up keeps reminding me that I still have the Team viewer 32 Bit update pending to download.
I am not an expert in this (Though having done a Diploma in Computer Programming and Systems Analysis), but I felt that could it not be possible for your system to follow the entry path where it reads the Operating system in that whether it is a 32 Bit or 64 Bit Operating system and correspondingly display the required updates?
I may be wrong but that could not only help the customer in not having the same unwanted update popping up and also maybe at your back end it may even help in lesser tracking and displaying, even thought it is automated and not manually done.
I hope I am able to make my point clear even though it does not make a very big difference to me while working and I could even disable the updates if needed or just shut the pop up.
You are all doing a great service, so keep doing it. Looking forward to using your program always.
Take care, Stay Happy, Stay Blessed, God Bless
Thank you for your feedback.
I’ve put your feedback to our engineers. We will keep up to improve the functions of software updates.
Sincerely thank you for your support.