General
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Opting out
To be able to not receive notice of a programme updatewhen I have not intention of upgrading to it.
1 voteThank you for your feedback.
Please try to follow the steps in this article to set your updates :
http://feedback.glarysoft.com/knowledgebase/articles/446359-software-updateSincerely thank you for your support.
Best Regards.
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Make it so that software you don't want to upgrade, isn't included.
Many times an older version works better than a newer one, or has features that the newer one no longer has.
1 voteThank you for your feedback.
Please try to follow the steps in this article to set your updates :
http://feedback.glarysoft.com/knowledgebase/articles/446359-software-updateSincerely thank you for your support.
Best Regards.
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Let me Decide if I Want the Update or Not
I am using licensed versions of both ESET antivirus and Nero 2014. However, Glary wants me to update them both to trial versions. Even though I am up to date, there is no way to tell Glary that I don't want to install the versions they are suggesting. Also, is there a way to turn off the update feature?
1 voteThank you for your feedback.
Please try to follow the steps in this article to set your updates :
http://feedback.glarysoft.com/knowledgebase/articles/446359-software-updateSincerely thank you for your support.
Best Regards.
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provide a way to hide updates that cannot be installed
I have HP Wireless Assistant 3.0 installed but the 4.0 update cannot run
1 voteThank you for your feedback.
Please try to follow the steps in this article to set your updates :
http://feedback.glarysoft.com/knowledgebase/articles/446359-software-updateSincerely thank you for your support.
Best Regards.
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I payed for this software some time ago.
could you find my code, I buy this software sometime ago.
1 voteThank you for your feedback.
Questions regarding the license code, please contact [email protected] .
Best regards.
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Programme Updates
Your Filepuma update says I need to download Rainlendar v. 2.12.136, but Rainlendar is already up to v. 2.12.2 which I already have.
1 voteThank you for your feedback. We are so sorry for the inconvenience firstly. I have reflected your problem to our engineer. We will resolve it as soon as possible.
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Option to Decline Update
Allow users to decline any update offered, then don't offer that particular update again.1 voteThank you for your letter.
click on the " customize results ", then pops up a page where you can choose to hide or show the releases you want.
If you need further help, please feel free to contact us.
Best regards.
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1 vote
Thank you for your letter.
Our engineer has fixed the problem that you reported. It will take effect in the next release.
Sincerely thank you for your support.
Best regards.
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Glary pro consistently reports wrong updates. I hope you fix this annoyance in an otherwise useful application.
wrong updates. I hope you fix this annoyance in an otherwise useful application
1 voteThank you for your feedback.
Could you send some screenshots about the wrong updates ?
Sincerely thank you for your support.
Best regards.
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allow removal of unwanted downloads and updates
for example, I do NOT want to download Adobe for IE. I want to remove it from the list.
1 voteHi,
Thank you for your letter.
Click on the " customize results ", then pops up a page where you can choose to hide or show the releases you want.
Sincerely thank you for your support.
Best regards.
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Insert a decline button for each update
With each available update field, insert a decline button with a parameter causing the program not to offer that specific update again for 30 days.
1 voteThank you for your letter.
Open the interface of Glary and click on the " customize results ", then pops up a page where you can choose to hide or show the releases you want.
Sincerely thank you for your support.
If you need further help, please feel free to contact us.
Best regards.
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The notifications for updates
Please change so it doesn't continue to tell you that an update is available when you've already downloaded that update. Mine constantly tells me I have an update available and I can't seem to stop it.
1 voteThank you for your feedback.
Could you please tell us more information for these errors, the software name, version number ?
Sincerely thank you for your support.
Selina Zhang
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updates correction
filepuma sows updateable data . I update the data and it shows up again and again ,this is really annoying, I have glarysoft premium,and it shows up again and again please repair.
1 vote -
Do something about your pages.
I work in IT and help others install your product all the time. They are so confused by your update page. Make it simple cleaner. The way it looks now is what is this???? Simple update page not the confusing thing you have now. Your product is great love it your update page is terrible at best.
1 voteThank you for your feedback.
We will keep up to improve the update.
Sincerely thank you for your support.
Best regards.
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Repair that weird updater!
Updater mixes-up programs and versions: I have installed Driver Booster 1.5.0.60 and IOBit Uninstaller 4.0.4.25 but Updater mixes-up version numbers of these programs and makes wrong suggestions:
Driver Booster
1.5.0.60 19.1MB
Publisher: IObit
License: Freeware
Installed Version: 1.4.1.0Iobit Uninstaller
4.0.4.25 16.2MB
Publisher: Iobit
License: Freeware
Installed Version: 1.501 voteThank you for your feedback.
Our engineer has fixed the problem in the new release.
If there are any problems with it，please let us know.
Sincerely thank you for your support.
Best Regards.
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stop updates
how do I disable Puma?
1 voteThank you for your letter.
As shown, click on the " customize results ", then pops up a page where you can choose to hide or show the releases you want.
If you need further help, please feel free to contact us.
Best regards.
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stop telling me that there is an Update for File Shredder. I already have a newer version installed.
1 voteThank you for your feedback.
We are so sorry for the inconvenience firstly.
Our engineer has fixed the problem that you reported.
If there are still any problems with it, please let us know.
Sincerely thank you for your support.
Best Regards.
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question
how to remove unwanted updates?
1 vote -
Error
Programme displays products for updating irrespective of weather it is has just been updated
1 voteThank you for your feedback.
We are so sorry for the inconvenience firstly.
Could you tell us more information about the software that report wrong ?
Sincerely thank you for your support.
Best regards.
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show all
It would be nice to see what programs were detected, not just the updates. How thorough is your update-checker?
1 voteThank you for your feedback.
We will keep up to improve according to users suggestions.
Sincerely thank you for your support.
Best regards.
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